SHARP AQUOS XLED & AQUOS TRU 1-To-1 Exchange Warranty Program

Terms and Conditions:

  • The “SHARP AQUOS XLED & AQUOS TRU 1-To-1 Exchange Warranty Program” (hereinafter referred to as the “Program”) is only valid for selected products purchased at any SHARP Authorised Dealer within Malaysia.
  • The Program shall be valid only from 1st June 2024 – 31st July 2024 (the Campaign Period). No requests for any exchange will be entertained or considered outside of/beyond this promotion period.
  • The Program provides for the replacement of the product purchased by you (hereinafter referred to as the “Product”) if the Product is found to be defective during the period of two (2) years (the total/General Warranty period allowed) from the date of purchase. If the Product failure occurs due to an electrical or mechanical defect, you are entitled to receive a replacement product of similar or equal in quality, kind, and value.
  • The Program covers mechanical and electrical component defect(s) only. External and/or internal casings are not included in the warranty coverage.
  • The warranty does not apply to any product whose exterior has been damaged or defaced nor to any product subjected to misuse, alteration of serial number, accidental damage, and abnormal handline, use non-original consumable, any act of God or service made by anyone other than Sharp Authorised Service/Dealers. In addition, this warranty does not cover any modification in design, construction, interfacing, unstable voltage or abnormal voltage.
  • You, the purchaser, must make your claim within two (2) years for any TECHNICAL DEFECT(S) (inspected and verified by a SHARP Technician or Authorised Service Personnel). NON- TECHNICAL DEFECT(S) WILL NOT BE ENTITLED for the Program.
  • The replacement of the Product will be at the declared value only, as determined by SHARP.
  • The exchange of the Product will be carried out/effected physically/door-to-door by the SHARP Authorised Service Technician or staff.
  • SHARP shall not in any event be liable to person or property for any incidental, contingent, special or consequential damages.
  • The SHARP products/models which are eligible for the Program are as follows:

    TV Models

    • AQUOS XLED GU8500 Series

      4TC75GU8500 (75”)

      4TC65GU8500 (65”)

    • AQUOS TRU GN7000 Series

      4TC75GN7000X (75”)

      4TC65GN7000X (65”)

      4TC55GN7000X (55”)

  • SHARP reserves the right to change the terms and conditions including the Participation Instructions contained herein at any time without prior notice.

    For the General Warranty policy, please refer to/visit this link:

    https://my.sharp/sites/default/files/uploads/ABT%20Us/Conditions%20of%20Warranty%20-%202022.pdf
  • By participating in this Program, you are hereby deemed to have read, understood, and agreed to all the terms and conditions and the General Warranty policy herein.

Participation Instructions:

  1. In order to be eligible for the Program, you, the purchaser, are required to follow and fulfil the following process, beforehand:
    1. Buy the selected AQUOS TV(s) as stated in the Program described in Clause 10.
    2. Get the Model, Serial Number and Warranty Card.
    3. Download and install the COCORO Life App.
    4. Register as a COCORO Life member. (Please skip (iii) and (iv) if you are already a COCORO Life member).
    5. Register e-Warranty for the purchased product.
  2. To be eligible for the Program, you MUST complete the online e-Warranty registration in the COCORO Life App within the Campaign Period from 1st June 2024 – 31st July 2024 together with the submission of a proof of purchase.
  3. The e-Warranty registration deadline is 10th August 2024. Any registrations beyond this date will not be entertained and will be considered/deemed invalid.
  4. Should your e-Warranty information be incorrect or incomplete, you will be notified by email or SMS to amend/edit it accordingly by our COCORO Life Malaysia staff. The corrected/amended information must be completed and submitted within seven (7) working days from the date of notification/when the email or SMS was sent.
  5. Once all the required details you have provided have been checked through/verified and deemed correct, you will be informed of your e-Warranty confirmation and approval.
  6. While SHARP and COCORO Life Malaysia staff shall use/apply their best efforts to ensure the accuracy of the information provided by you, SHARP and COCORO Life Malaysia shall not, in any way whatsoever, be liable for any omissions or non-performance of its obligations under the Program due to the inaccuracy of the information provided by you.